1) 1 meeting per month maximum, reasonable request of either party
on mutual discussion
2) 60 days notice before terminate the service
A party requesting a management meeting shall give to the other party at least 15 Business Days' written notice of the meeting.
3) weekly backup
4) price excluding tax
5) timesheet copy of monthlh
6) Either party may terminate this Agreement by giving to the other party not less than 60 days' written notice of termination, expiring before the end of 12 months’ end of the Minimum Term or before the end of 12 months’ of any subsequent renewed term.
7) max 25 hours per month
8) Issue fix/debug
(a) critical: 1 Business Hour;
(b) serious: 4 Business Hours;
(c) moderate: 1 Business Day; and
(d) minor: 5 Business Days.
There are 4 Packages available towards Annual Maintenance Charges
|
Feature |
Bronze |
Silver |
Gold |
Platinum |
|
Price |
10% |
12.5% |
15% |
20% |
|
Type |
Remote |
Remote |
Remote |
Remote |
|
Bug fixing |
Yes |
Yes |
Yes |
Yes |
|
Enhancement |
No |
Yes |
Yes |
Yes |
|
New development |
No |
No |
No |
Yes |
|
Time |
Monday to Friday 9:00 AM – 6:00 PM |
Monday to Friday 9:00 AM – 6:00 PM |
24 hours excludes holidays |
24 Hours – 365 Days |
| Monthly hours | 20 | 30 | 40 | 50 |
