Future Minutes Refund Policy

At Future Minutes, we specialize in custom software development, which includes bespoke intellectual property creation, detailed planning, and resource allocation. Because each project is tailored specifically to the client, our refund process follows the terms outlined in the signed Master Service Agreement (MSA) or Statement of Work (SOW).

1. Scope and Applicability

This policy applies to all development, consulting, and deployment services we provide.

1.1 Custom Software and Project Fees

Most service fees are non refundable. This includes:

  • Discovery & Consulting Fees – covering strategic planning, requirement gathering, and solution architecture.
  • Time & Material (T&M) Billing – payment for hours worked by developers or consultants.
  • Milestone Payments – payments made upon completion of milestones defined in the SOW.

2. Circumstances for Refund Eligibility

Refunds are considered only when Future Minutes is unable to deliver work as defined in the SOW.

2.1 Project Cancellation During Discovery Phase

If the client cancels the project after discovery but before development:

  • Discovery Phase fees are non refundable.
  • Any pre paid development fees may be refunded, minus administrative or resource allocation costs.

2.2 Material Breach of Contract

If Future Minutes is in material breach of the SOW and fails to correct it within the contract defined timeframe.

Note: Client side changes in vision, strategy, or internal circumstances do not qualify for a refund.

3. Exclusion: Client Delays and Non Cooperation

If a project is delayed or halted due to missing client inputs, approvals, access, or communication.

4. How to Request a Refund or Dispute a Charge

All refund or dispute requests must be made in writing to your assigned Project Manager or emailed to:

Email:

Subject: Refund Request / Billing Dispute – [Project Name]

Our billing team will review the request within 10–15 business days.